Privacy Policy

Introduction

This Privacy Policy explains how 3D Texture Generator collects, uses, and shares information when you use the website and texture-generation service.

Information We Collect

We may collect:

• Account information, such as your name, email address, profile image, and authentication identifiers when you sign in with Google.
• Transaction information, such as product, payment status, invoice identifier, and credit balance. Full payment-card details are handled by our payment provider and are not stored directly by us.
• Uploaded content, including the GLB model, text prompt, and optional reference image you submit for texture generation.
• Generated content and task data, including provider task identifiers, task status, generated model files, and extracted texture maps needed to complete and deliver your request.
• Technical and usage data, such as IP address, browser, device, pages visited, errors, and interactions used to operate, secure, and improve the service.

How Uploaded Assets Are Processed

Selecting a file in the browser does not start an upload. Your GLB and optional reference image are transmitted only after you click Generate texture.

To perform the requested generation, uploaded assets, prompts, and related task data are transmitted to our texture-generation provider, Tripo. Their handling and retention of this data are also governed by their applicable privacy terms. Do not upload confidential assets unless you are comfortable with this processing.

Before a prompt-based generation starts, the text prompt and an internal request identifier are transmitted to Creem's content-moderation service for automated safety screening. Prompts that are rejected, flagged, or cannot be screened reliably are not sent to Tripo.

How We Use Information

We use information to:

• Authenticate accounts and protect access
• Process texture-generation requests and deliver downloads
• Track credits, payments, failed tasks, and automatic credit returns
• Provide support and communicate service changes
• Detect abuse, diagnose errors, and improve reliability
• Meet legal and security obligations

Service Providers

We use service providers for hosting, authentication, database infrastructure, payments, email, analytics, and AI texture generation. We share only the information reasonably required for those providers to perform their services.

Data Retention and Security

We retain account, transaction, and operational records for as long as needed to provide the service, resolve disputes, prevent abuse, and meet legal obligations. Uploaded assets may be retained temporarily by us or our service providers to process and deliver a task. When a generation succeeds, we store the final GLB and extracted PBR maps in private object storage so they remain available in your generation history. These files are available only through short-lived, account-authorized download links and remain until you delete the history item or delete your account.

We use reasonable administrative and technical measures to protect information, but no online service can guarantee absolute security.

Your Choices

You may request access to, correction of, or deletion of your account information, subject to legal and operational retention requirements. Deleting an account does not necessarily remove records that must be kept for fraud prevention, payments, or legal compliance.

Changes to This Policy

We may update this Privacy Policy as the service changes. The date at the top of this page identifies the latest revision.

Contact

For privacy questions, email feedback@3dtexturegenerator.com.